SMS Messaging Policy
Folded Hands, operated by Twelve Infinity Inc, sends account and payment-reminder text messages to the business customers of our merchant clients. This page explains the messaging program, how recipients consent to receive messages, and how to opt out.
Last updated: June 8, 2026
Program description
Twelve Infinity Inc operates Folded Hands, a messaging platform with an AI assistant (“Priya”) used by wholesale food distributors to remind their own customers about the customers’ open invoices. On behalf of a distributor (the “merchant”), Priya sends first-party account text messages to that merchant’s established customers, such as payment reminders, balance summaries, payment-method instructions, payment-arrangement confirmations, and payment-receipt notices. Every message identifies the merchant by name. These are first-party, transactional account and billing messages to the merchant’s own customers — not marketing or promotional offers, and not third-party debt collection.
How recipients opt in (Call to Action)
Recipients are the merchant’s existing wholesale-account business customers. They provide their mobile phone number and give written consent to receive account and payment-reminder text messages when they open a wholesale account with the merchant, by signing the merchant’s account application and credit agreement. This consent is captured at account onboarding (an in-person or paper/PDF form); there is no public web sign-up form for end recipients. The merchant represents to Twelve Infinity Inc that each contacted customer has an active account and has given this consent. An existing customer may also opt in by texting START to the business number.
The exact text-message consent a customer reviews and signs on the merchant’s account application reads:
Consent is one-to-one, is never shared with third parties or affiliates for marketing, and is not a condition of purchase. (“NJ International” is shown as the current example merchant; each merchant’s own legal business name appears in their live messages and consent disclosure.)
Message frequency
Message frequency varies based on a customer’s outstanding balance and the merchant’s settings. Most customers receive 1 to 5 messages per month. Messages are only sent between 8:00 AM and 9:00 PM in the recipient’s local time zone.
Opt-out and help
Recipients can opt out at any time by replying STOP to any message. Opt-outs are honored immediately and permanently. The number is added to a do-not-contact list and receives no further messages. Replying HELP returns support contact information. For assistance you may also contact us at neej@12-infinity.com or +1 (714) 272-2720.
Message & data rates
Message and data rates may apply. Standard carrier rates for the recipient’s mobile plan are the responsibility of the recipient.
Privacy
We do not sell, rent, or share recipients’ mobile phone numbers or their consent to receive text messages with third parties or affiliates for marketing or promotional purposes. Phone numbers are used solely to deliver the account and payment-reminder communications the merchant has authorized. See our Privacy Policy for full details.
Sample messages
- “NJ International: Hi Mukesh, Priya here. You have 2 open invoices totaling $4,300 (oldest 47 days past due). Can we arrange payment this week? Reply here anytime. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
- “NJ International: Hi Raj, Priya here. Confirming your payment of $2,450 by Zelle scheduled for Friday. I’ll follow up then. Reply STOP to opt out.”
- “NJ International: Hi Anita, Priya here. A reminder that invoice #1043 for $1,240 is now 32 days past due. Would you like to set up a payment plan? Reply here or call us at (714) 272-2720. Reply STOP to opt out.”
- “NJ International: To pay invoice #1043 by check, upload a photo of the front and back here: https://foldedhands.ai/check-upload/abc123 Reply STOP to opt out.”
- “NJ International: Thank you — we received your check for $525 toward invoice #1043. Your balance is now $0. Reply STOP to opt out.”
(“NJ International” is shown as the example merchant; each merchant’s own business name appears in their live messages.)
Who operates this service
Folded Hands is a service of Twelve Infinity Inc. 11856 McDonald Street, Culver City, CA 90230, United States. Contact: neej@12-infinity.com · +1 (714) 272-2720.