SMS Messaging Policy

Folded Hands, operated by Twelve Infinity Inc, sends account and payment-reminder text messages to the business customers of the wholesale distributors that use it. This page explains the messaging program, how recipients consent to receive messages, and how to opt out.

Last updated: June 22, 2026

Program description

Twelve Infinity Inc operates Folded Hands, a messaging platform with an AI assistant (“Priya”) used by wholesale food distributors to remind their own customers about the customers’ open invoices. Folded Hands is the sender of every message. Each message also names the distributor the account belongs to, for context (“Priya here for [Distributor Name]”). Messages include payment reminders, balance summaries, payment-method instructions, payment-arrangement confirmations, and payment-receipt notices, always about the recipient’s own account and open invoices. These are transactional account and billing messages to existing customers, not marketing or promotional offers. For each enrolled distributor, the account balance is with that named distributor. Folded Hands does not purchase debts, represent itself as a debt collector, or send third-party debt-collection messages.

How recipients opt in (Call to Action)

Consent to receive Folded Hands text messages is always a separate, optional choice. It is not required to open an account, make a purchase, get credit, or use any service, and declining or later opting out does not affect the customer’s account with the distributor. Recipients give consent to receive account and payment-reminder text messages through the public Folded Hands opt-in form:

• Online: by entering their mobile number and checking the consent box (blank by default) on the opt-in form at foldedhands.ai/opt-in.

Consent is given directly to Folded Hands (Twelve Infinity Inc), the sender of every message, and is captured for this messaging program only. Mobile numbers and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Folded Hands retains consent records before outbound SMS is sent, including the phone number, opt-in source, timestamp, consent language/version, and opt-out timestamp if the customer later replies STOP.

The consent section is reproduced below, exactly as the customer sees it on the Folded Hands opt-in form. The checkbox is blank by default and must be checked to opt in.

Consent is one-to-one, is not shared with third parties or affiliates for marketing, and is not a condition of any purchase, credit, account, or service.

Message frequency

Message frequency varies based on a customer’s open balance and the distributor’s settings. Most customers receive 1 to 5 messages per month. Messages are only sent between 8:00 AM and 9:00 PM in the applicable local time zone configured for the customer’s account.

Opt-out and help

Recipients can opt out at any time by replying STOP to any message. Opt-outs are honored immediately and permanently. The number is added to a do-not-contact list and receives no further messages. Replying HELP returns support contact information. For assistance you may also contact us at neej@12-infinity.com or +1 (714) 272-2720.

Message & data rates

Message and data rates may apply. Standard carrier rates for the recipient’s mobile plan are the responsibility of the recipient.

Privacy

We do not sell, rent, or share recipients’ mobile phone numbers or their consent to receive text messages with third parties or affiliates for marketing or promotional purposes. Phone numbers are used solely to deliver the account and payment-reminder communications the customer opted in to receive. See our Privacy Policy for full details.

Sample messages

• “Folded Hands: Hi [Customer Name], Priya here for [Distributor Name]. This is a reminder about your account: you have an open balance of $4,300 across 2 invoices. To take care of it, reply 1 for Zelle or 2 for check (or just say which) and I’ll send the details. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
• “Folded Hands: Hi [Customer Name], Priya here for [Distributor Name]. To send your $2,450 by Zelle, pay [Account Holder Name] at [Zelle number]. Reply SENT once you’ve sent it and I’ll confirm. Thank you! Reply STOP to opt out.”
• “Folded Hands: Hi [Customer Name], Priya here for [Distributor Name]. To pay by check, tap here to snap a photo of the front and back, no app or login needed: https://foldedhands.ai/check-upload/[unique-code] Reply STOP to opt out.”
• “Folded Hands: Got your check photos for $525, [Customer Name], thank you! We’ll review and confirm shortly. Reply STOP to opt out.”
• “Folded Hands: Hi [Customer Name], Priya here for [Distributor Name]. Just checking in on your account balance. To take care of it, reply 1 for Zelle or 2 for check (or just say which) and I’ll send the details. Reply STOP to opt out.”

([Distributor Name] is the wholesale distributor the recipient holds an account with; their business name appears in live messages.)

Who operates this service

Folded Hands is a service of Twelve Infinity Inc. 11856 McDonald Street, Culver City, CA 90230, United States. Contact: neej@12-infinity.com · +1 (714) 272-2720.